Sandeep Mandarath

- Global Technology Leader with 18+ years of experience leveraging robotic process automation, project management, people development, and operational support across various geographies, providing strategic cost-saving improvements through lean methodologies, adding valuable impact to business results - Utilized workforce management practices to save personnel costs on Level 1 operational support team, enabled the first kore.ai Chatbot for EIO&T as POC for a Virtual Level 1 Operational Support team digital assistance - Effectively operationalized Global Development support for AutomationAnywhere PowerUser Model of Bot development in under a month bringing the team up to speed and delivering on-time - Identified and provisioned easy-to-use and controls-enabled utilities for BOT development framework to set organizational standards for BOT development, additionally provisioned reusable components for efficient bot runs, automated deployments, and Bot supportability - Successfully optimized 24/7 Global Production Assurance for 90+ applications built for the Trade Surveillance, Employee Due Diligence, Regulatory Reporting, Registration, KYC, and Sanction Compliance portfolios - Engaged technology and operations support teams to maximize applications' operational capacity by implementing proactive controls and actions, optimized applications' operational support cost by 30% utilizing IcM and PbM best practices