Sanjay Chhabra

• Over 16 years of Senior Managerial level experience in BPOs, Insurance and FMCG Training. • Over 9 years of experience in sales management roles. • Possess excellent interpersonal, communication and organizational skills with proven abilities in Training & Development and Transaction Monitoring. • Outstanding record for building and maintaining relationships, earning trust, and respect from diverse groups of people through effective communication skills, strategic vision, and meticulous follow-through. Organized, efficient, and precise with strong liaison skills. • Demonstrate exceptional diagnostic and needs assessment skills, with ability to respond to complex issues by presenting customized learning solutions. CORE COMPETENCIES • Overall Management of Company Operations. • End to End Management of the Training Function. • Creation of Core Training teams. • Content Development and Delivery Mechanisms. • Design and Implementation of Administrative and Certification Mechanisms. • Training & Post Training Proficiency Support and Management (Grad Rate, CSAT, etc.). • Finance, Resources and Manpower Planning and Budgeting. • Excellent communications skills and ability to enmesh with cross-functional teams. • Assess organizational, departmental, and program needs. • Link human performance to the effectiveness of the enterprise. • Apply instructional system design and development principles. • Assure the application of effective training methodology. • Evaluation of the instructional design, development, and delivery functions.