Customer Experience Executive@ Lummo
Bogor, Jawa Barat, Indonesia
Sarah N.
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Bogor Agricultural University
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Tell me more about Sarah N.?
FlashIntel GPTSarah Nurhafizah is a highly experienced professional with 4.3 years of work experience. She has worked as a Customer Service Quality Assurance at Lummo, where she was promoted to become a Customer Service Quality Assurance in September 2021. Sarah is responsible for monitoring, training, and scoring customer service agents, creating internal quality standards, and creating templates and workflows. She also has experience in media broadcasting, having joined the Internship Development Program as a production assistant in "Dunia Punya Cerita" program. Sarah is responsible for print and distributing daily paperwork, acting as a runner, and preparing and delivering call sheets that describe the scenes being filmed and actors.
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About
Hello! My name is Sarah Nurhafizah, well known as Sarah. I previously work as a Customer Service Quality Assurance (QA) at Lummo. I started my work as a Customer Service at Lummo in January 2021 and got promoted as a Customer Service Quality Assurance in September 2021. As a Customer Service Quality Assurance, I am responsible for: 1. Monitoring, training and scoring for Customer Service agents quality. 2. Created internal quality standard for Customer Service agents. 3. Created template and workflow for Customer Service agents. 4. Reported data score card of Customer Service quality interactions with customers. In media broadcast area, I was previously joined the Internship Development Program (IDP) batch 13 at Trans TV as a production assistant in "Dunia Punya Cerita" program. During the internship program as a production assistant, I am responsible for: 1. Print and distribute daily paperwork (e.g. Scripts, call sheets) 2. Act as a runner distributing messages or items within film crew and cast 3. Doing basic editing video 4. Preparing and delivering daily call sheets that describe the scenes being filmed and the actors and items needed
...See MoreWork Experience
Customer Experience Executive
Software Development
Sarah N.'s Professional Milestones
- Customer Experience Executive (2021-04-01~2022-06-01): Overseeing customer acquisition strategies to increase client satisfaction and loyalty.
- Production Assistant Intern (2020-03-01~2020-06-01): Assisted in coordinating production processes, contributing to efficient workflow and higher productivity.
Education
Communication And Media Studies
2017-2020Certification
Colleagues
Other Named Sarah N.
Frequently asked questions
Sarah N.'s social media include: Linkedin,
Sarah N. works for Lummo
Sarah N.'s role in Lummo is Customer Experience Executive
Sarah N. works in the industry of Software Development
Sarah N.'s colleagues are Abishek Murthy,Joshua Choo,Karthik Kota
Sarah N.'s latest job experience is Customer Experience Executive at Lummo
Sarah N.'s latest education in Bogor Agricultural University
