Sarah Pope
manager member lifecycle at nib new zealand@ nib New Zealand
Auckland, Auckland, New Zealand
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Sarah Pope is a highly experienced Contact Centre leader with 21.9 years of work experience. She possesses a wide range of skills including contact centers, insurance, training, customer service, coaching, leadership, and more. Based in Auckland, New Zealand, Sarah is passionate about creating engaging environments where team members can develop and grow. She is dedicated to delivering exceptional customer service to partners and customers. Sarah's work experience includes roles at nib New Zealand, IAG, iiNet, and iiNet, where she has demonstrated her expertise in various roles such as Manager Customer Care, National Manager Bank Claims, Claims Centre Manager, Team Leader, and Trainer.
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Emails and Phone Numbers

@nib.co.nz
+64 800123****
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About

I'm a Contact Centre leader who is passionate about creating engaging environments where team members can develop and grow. Where people have clear career pathways and are aware of their personal purpose. Where we are all focused on delivering fantastic customer service to our partners and our customers. Environments where continuous improvement is a focus and success is habitually celebrated.

Work Experience

48 Shortland Street, Auckland, 1142, NZ

Insurance

160
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Sarah Pope's Professional Milestones

  • Team Leader (2010-03-01~2014-11-01): Delivered exceptional results through efficient team leadership and effective problem-solving strategies.
  • Manager Customer Care (2018-12-01~): Executing successful customer evaluations, resulting in increased satisfaction and loyalty.
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