Sarah-Jane Royston

I’m an accomplished change leader with an exceptional track record at the forefront of major business transformation programmes. Highly versatile, during my career I’ve proven my ability to deliver great results in any fast-paced sector. My experience includes: Complex IT & SAP Change | Workplace Transformation | Digital Transformation | Regulatory Driven Change | Self-Service Adoption | M&A | Efficiencies & Cost Savings | Customer Journey Optimisation | Value Chain Improvement For the past 5 years, I’ve been employed by Npower. During my tenure, I’ve enjoyed regular promotion, culminating in appointment to Head of Smart Taskforce & Transformation UK - Energy Services. While in the role, I’ve turned around the Smart Meter mandate delivery gap and played a major role in the successful Npower to EON migration. Previously I enjoyed a long tenure with Telefonica UK (o2). During this time, I was central in various change and transformation initiatives, positively impacting on profit margin, expenditure, partnership performance, customer satisfaction, digital adoption rates and more. I also challenged conventional approaches to change and pioneered new methods that maximised added value. I’m focused, passionate and results-driven, with a history of high performance. Translating strategy into action is something I excel at. I’m fully proficient in the driving seat of major, high profile change and transformation programmes while leading large teams and controlling £multi-million budgets. My strong analytical capabilities and big picture mindset have been key to my successes. With an engaging, visible management style, I win respect from teams (direct or matrix) and the wider stakeholder network, including c-level. I thrive in a fast-paced environment with demanding objectives. My qualifications include: • MSP (Managing Successful Programmes) • MOP(Management of Porfolios) • Agile Practitioner • PRINCE2 • APM Intensive Project Management • Lean Six Sigma Green Belt • ITIL My key skills and expertise: Change & Transformation Complex IT & SAP Change Workplace Transformation Digital Transformation Regulatory Driven Change Self-Service Adoption Efficiencies & Cost Savings Customer Journey Optimisation Value Chain Improvement Programme Management Challenging Constructively Large Team Leadership Turning Around Underperformance M&A Experience Financial Acumen Risk Management Transition & Readiness Stakeholder Consensus Building Achieving KPIs & Targets Strategy Setting & Planning Building Trust & Credibility Issue Resolution