Sathesh Kora

Experienced Service/Operations Professional with over 14 Yrs. Of total experience within CE/HA industry, out of which the past 9+ Yrs. Have been in UAE. Nature of Business:-After Sales Service Consumer Electronics.  Holds an MBA in Operations Management  Currently working as a Service Manager Mohammad Fakhroo and Bro’s  Handling the entire service operations& Projects/Installation(CustomerSatisfaction/Technical & Field Activities)  Has handled Consumer Electronics/Home appliances product categories such as Small Domestic Appliances, Major Domestic Appliances, Air Conditioners, Television, Audio Video, Solar water heaters, etc.  Has experience in social Media complaint management within Facebook / Twitter / LinkedIn and Instagram.  Good Experience and knowledge in MS Office.  Knowledgeable and experienced in ERP Packages R/3 6.3 EE: SAP – Service / Logistics, MM (Material Management) END to END Implementation & End-user- (GSAP / Oracle / Ms- Navision / AccPac/Gspn)  Holds a valid UAE driving License. Country’s Experiences- India/United Arab Emirates / Bahrain / Saudi Arabia Brands Handled:- SDAP/ PC - Philips/ Elekta / Optima/ Nutri Cook / Nutri Bullet / Magic Bullet / Baby bullet /Butterfly/ Moser MDA - Whirlpool / Candy/ Mabe/ Lofra/ Elekta/ Lofratelli / Hisense. AC - Volta’s / Whirlpool/ Classic / Zamil / Mac-quay.  Solely responsible for the day to day customer service operations and training  KPI includes optimization of resources / String Analytical skills  Project and AMC Business Management  Scheduled Product and Technical Training  YTD / MTD target achievements  Ability to understand the need of the customer  ERP system knowledge and usage (GSAP / Oracle / Ms- Navision / AccPac/Gspn)  Spare Parts order / Planning /MSL/ strong Inventory Control Management.  Storing Audit Skills ( Call TAT / FTF / LTR )  Strong and effective co-ordination with key facilities management team personnel across major projects Daily, Weekly, Monthly, Quarterly ( Budget / Cost - P&L) Key strengths:- Ø Strong analytical skills driven by inquisitive nature for root cause analysis Ø Good command in preparation of quality control bulletins and service documents Ø Pleasant personality, hardworking, and dedicated to customer satisfaction. Ø Communication skills, both written and verbal. Ø Recognized for analytical and result-oriented approach. Ø Team management Skills/Coordination skills and time management skills # Cost control and management # Good inventory control and Management