SAURABH CHAUHAN

An established professional with over 15 years of experience in Operations Management, Client Relationship Management, People Management & Process Management with key focus on profitability, quality & optimal resource utilization Presently managing multiple LOBs Skilled in developing procedures, service standards and operational policies & implementing effective control measures to reduce running costs for the clients Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores Proficient in managing the entire gamut of team management activities with continuous improvement in service delivery, circulating reports among team members, analyzing performance, attendance, attrition, coaching & delivering feedback to an individual for enhanced performance Recognized multiple times for maintaining high performance standards, delivering client satisfaction and controlling attrition rates A result-oriented individual with strong analytical, communication, interpersonal and organizational skills with proven capability to create a culture of learning