senior director pi service operations at travelers@ Travelers
Glens Falls, New York, United States
Scott Brown
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State University of New York at Fredonia
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FlashIntel GPT
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FlashIntel GPTScott Brown is an insurance professional with 16.2 years of experience. He possesses strong leadership and customer service skills, along with expertise in insurance and management. Currently, he serves as the Senior Director of Personal Insurance Operations for Travelers Insurance, providing leadership to a team of 13 customer service managers across Glens Falls, NY, Hartford, CT, and Canada. Scott's focus is on outperforming unit cost through productivity, developing top talent, and diversity and inclusion. If you're interested in joining a Fortune 500 company with a start-up mindset, Scott is the person to contact.
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About
Insurance professional with strong operational leadership, employee development, training, process improvement and project management skills. As a Senior Director of Personal Insurance Operations for Travelers Insurance, I provide leadership to a team of 13 customer service managers across Glens Falls, NY, Hartford, CT and Canada (org ~200), supporting day-to-day call center operations with focus on outperforming, lowering unit cost through productivity, developing top talent, attrition management and Diversity & Inclusion. We’re hiring! If you’re interested in joining a Fortune 500 company with the mindset of a start-up, and want to learn more about how we are becoming a global destination for top talent, check us out: https://careers.travelers.com/
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senior director pi service operations at travelers
Insurance
Scott Brown's Professional Milestones
- senior director pi service operations at travelers (2007-09-01~): Improving service operations, enhancing efficiency, and delivering exceptional customer experiences through the implementation of innovative solutions.
Education
Music Business
2002-2006Skill
Leadership
Customer Service
Insurance
Management
Team Leadership
Employee Engagement
Communication
Strategic Planning
Business Strategy
Workforce Planning
Recruiting
Microsoft Office
Property And Casualty Insurance
Business Process Improvement
Team Building
Training
Microsoft Excel
Microsoft Word
Underwriting
General Insurance
Certification
Colleagues
Other Named Scott Brown
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Scott Brown works for Travelers
Scott Brown's role in Travelers is senior director pi service operations at travelers
Scott Brown works in the industry of Insurance
Scott Brown's colleagues are Paul Mason,evelyne angelyne,Sarath Sarath
Scott Brown's latest job experience is senior director pi service operations at travelers at Travelers
Scott Brown's latest education in State University of New York at Fredonia
