Seán Paterson

Senior CX professional & facilitator with a PRINCE2 & a Masterclasss Behavioural Science qualification with distinction. I have a proven ability to deliver customer-focused strategy, customer centric design thinking, innovation, collaboration and continuous improvement. I have over 18 years of experience in designing and delivering for customers that achieve advocacy and business efficiencies at distinguished brands spanning telecommunications, entertainment media and financial services. I am strategically proficient and highly skilled at building a CX framework that enables customer and commercial success. My career experience so far spans most areas of experience design and delivery including CX strategy, customer centric design, service design, Lean & Agile, innovation design, journey design & mapping, UX and UI, ethnographic profiling and customer research, situational testing and new product development. Over my career to date I have built up a wide network infrastructure of contacts in the CX, UX, Service Design, Social Media and Customer Operations disciplines