Sharan Heera

I am a seasoned education coordinator with 14+ years of program development and training experience in the healthcare sector. Recognized for demonstrating a natural aptitude for developing training programs to ensure consistent quality across client organizations, as well as for providing exceptional education and support for product integration, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include product education, training facilitation, presentations, process optimization, and quality assurance. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, as well as performance analysis, project management, and resource allocation to support efficiency and maximum returns. Currently, I am a Senior Customer Care Representative with Medtronic Canada ULC. Under my leadership, I monitor inventories within customer facilities, forecasting demand and restocking accordingly to exceed customer expectations. I also coordinate order entry and fulfillment, automating input processes in order to streamline operations. In addition, I liaise with senior leadership and fulfillment teams to ensure the company’s customer support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.