Shawn Ratzel

My IT career is diverse and encompasses progressive advancements to greater responsibility in deadline driven projects, critical team leadership, and multifunctional and multicultural organizational change. My strengths include restructuring processes, design and integration, and process change integrating complemented by a “big picture prospective”. I have been recognized as an effective troubleshooter, problem solver, and expert skill level in troubleshooting hardware and software problems where effective communication skills are critical working with vendors and technology partners. I am capable of managing IT projects with limited resources working with restrictive budgets in a large user community. I am widely recognized as a talented leader, mentor and project manager with the ability to empower all levels of staff to top performance, built training models that supported micromanagement and teamwork. My multicultural perspective is very strong having worked in various enterprise structures. I would describe myself as an expansive thinker with an outstanding record of achievement implementing and delivering innovative business solutions, and facilitating transitioning operations with a high level of ethics and risk management alternatives. Specialties: Program Management MCDST, MCTS, MCITP, CCNA, A+, Server+, HP APS Infrastructure Development Turnaround & Growth Operations Information Technologies Personnel Training User Manual Development, SOPs Windows 9x, NT, 2000, XP, Vista, Wndows 7 Microsoft Office 97, 2000, 2003, 2007, 2010 Windows Server 2003 Desk Side Technical Support Management Exchange Server 2000, 2003