Shirley O'Connor

An effective Customer Service / Office Manager I can offer many positive attributes including solid leadership experience and the effective management of multiple teams to achieve predetermined business objectives, including customer retention, with the ultimate goal of increasing sales revenue. Thriving in a busy environment I cope well with working to tight deadlines and understand the importance of keeping focused under pressure. I enjoy meeting and exceeding business KPI’s, setting service levels and with a team focused, targeted approach I have a proven track record of nurturing and building customer relationships. I enjoy motivating my team and believe in leading by example.