Sofia Patricio

My performance is results oriented and always directed to accomplish the company goals while developing my set of skills. I am a dedicated, motivated and ambitious professional. I work to accomplish better and more, reacting well under pressure and stress (i.e. Cut-offs, deadlines, Q-end) without letting it affect the quality of my work. I am always seeking new challenges to develop my knowledge and learn more, to have broader visibility on the various business areas and apply my analytical skills on new tasks or realities. Skills: Installed Base/network maintenance and management; Contract management; Pre-quoting data preparation; Debt management and collection; Customer service; Customer care; Invoicing; Query and dispute resolution; Account reconciliation related to customer creditor accounts and supplier returns; Asset Management; Contract negotiations; Services implementation and Buying Models; Renewal management for Service Providers in Telecommunications and Media