Stephen Cracium

6 years related experience at Shepherd of the Hills as a Technical Support Specialist I am a Certified Mac Technician which allows me to submit product repairs and follow the repair procedures outlined in apple's SSA program requirements. I Mainly provide Technical Support and hardware and software support. I Setup 2 Mac OSX servers with an open directory and setup a network time machine. Mac/OD/AD Integration Advise on I.S. Related purchases by other ministries, clients, and employees (i.e. Laptops, checkin systems, computers, etc.) Maintain Certain servers and file and print shares so that clients have access to necessary resources at all times Assist other team members wherever my skills and abilities can help. Keep Helpdesk Tickets up to date and organized. Stay up to date on new technologies, software, and techniques. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Configure software to connect to Internet application servers. Provide training to clients in the use of system and applications as related to Internet. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems, and perform creation of new accounts using company provide software tools. 2 years related study at ITT-Technical institute. Studied and greatly excelled in computer basics and hardware software troubleshooting courses. Excelled in all of my web design and video editing courses which included use of programs such as Premier, After Effects, 3ds max, Flash, Dreamweaver, Photoshop, Director, and HTML-kit. Graduated Valedictorian 5 years team lead at Shepherd of the Hills Lead a team of volunteers for a of July event with an attendance of over 60,000 people. My duties including managing my team and overseeing other volunteers. Specialties: - Apple Certified Mac Technician - Technical Support - People skills - Hardware and Software troubleshooting - GTD (Getting Things Done) - Mac OSX Client and Server skills - Mac OD/AD Client integration - Print server maintenance