Stephen Froelich

I’m an accomplished, results-driven professional with extensive experience in customer success management, backed by demonstrated success in driving customer account growth via technology-driven solutions and navigating organizations through periods of accelerated profitability. I thrive in fast-paced, constantly evolving environments, and I’m passionate about cultivating strong customer relationships, helping customers realize value, and maximizing overall customer experience and satisfaction. Throughout my career, I have leveraged my talents in customer needs assessment and account management to progressively drive year-over-year revenue growth. Customer success management places me in a pivotal role to target customer usage trends and opportunities to solve customer inefficiencies and deliver a diverse range of desired business results. As a customer advocate and advisor with an entrepreneurial instinct, I understand the mechanisms that drive business forward and skillfully create strategic roadmaps that set a foundation for long-term success. I wear many hats and offer service and expertise in numerous facets of customer success management and business operations, including: · Strategic Planning· Executive Consultation· Contract Renewal & Growth· Cross-Functional Leadership· Team Building · Client Business Models· Product Knowledge & Growth· Employee Engagement· High-Volume Portfolio Management· Supply Chain As a problem solver with a knack for analysis and strategy, and I have a strong reputation for continually exceeding organizational objectives through a responsive, collaborative, and insightful approach. I see the big picture and remain undeterred in my pursuit of enhancing my company’s bottom-line. I’ve done an excellent job delivering results and helping organizations grow with skills and strengths that are easily transferable to any business, and to every role I bring passion, enthusiasm, and a desire to achieve.