Workforce Management Analyst@ Hootsuite
Vancouver, British Columbia, Canada
Stephen Gaffney
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Technological University Dublin
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTStephen Gaffney is an experienced business analyst with 15.1 years of work experience. He has a strong background in banking, risk management, and retail banking. Stephen has worked in various roles, including as a Workforce Management Analyst at Hootsuite and DB Schenker. He has also held positions at permanent tsb, Stream Global Services, Conduit Global, and GE. Stephen is skilled in business analysis, financial analysis, and team leadership. He is currently based in Vancouver, Canada.
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About
An experienced business analyst with an extensive knowledge of the Workforce Management suite. Previously lead a team that was responsible for creating reports, developing processes for managing efficiencies and analysing data for the banks arrears contact centre.
Work Experience
Workforce Management Analyst
Software Development
Stephen Gaffney's Professional Milestones
- Pricing COOrdinator, Audit/payment (2016-11-01~2017-10-01): Optimized pricing processes, streamlining auditing processes, and ensuring accurate payment arrangements.
- Technical Support Engineer (2011-08-01~2012-05-01): Provided exceptional technical support, resolving various issues and providing exceptional customer satisfaction.
Education
Electrical And Electronics Engineering
2004-2008Skill
Banking
Risk Management
Retail Banking
Loans
Credit Risk
Credit
Business Analysis
Credit Analysis
Financial Analysis
Commercial Banking
Customer Service
Microsoft Excel
Capacity Planning
Telephony
Sql
Dialler Analyst
Team Management
Team Leadership
Strategic Planning
Certification
Colleagues
Other Named Stephen Gaffney
Frequently asked questions
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Stephen Gaffney works for Hootsuite
Stephen Gaffney's role in Hootsuite is Workforce Management Analyst
Stephen Gaffney works in the industry of Software Development
Stephen Gaffney's colleagues are Ryan Holmes,Irina Novoselsky,Dr. Antonis Papatsaras
Stephen Gaffney's latest job experience is Workforce Management Analyst at Hootsuite
Stephen Gaffney's latest education in Technological University Dublin
