Steve McPherson

Solutions-oriented professional consultant who excels at managing projects, collaborating with project teams, interfacing with clients, and deploying solutions to build successful processes for internal and external customers. Experienced project manager who has successfully led large project teams of 10+ people from requirements gathering through to implementation and support of systems and improvement initiatives. Proven experience in implementing eTOM, Rummler-Brache and Six Sigma tools and templates into both developing and mature process teams Formally Educated in Rummler-Brache Methodology and 5000+ hrs project experience Extensive experience in managing programs and projects including new market solution introductions, technology deployments, business process improvement and customer experience improvements Experience in assembling and leading multiple working/stakeholder teams and interacting with executive steering and governance committees Experience in working with a wide array of internal teams including Product Development, Product Management, PMO, IT, Operational Teams, Network & Engineering, Competent technical guru with eight years of hands-on IT helpdesk experience. Dedicated, self-motivated achiever who is committed to success and adept at juggling multiple tasks in a high-pressured environment. Solid communicator with exceptional team-building skills. Strong problem-solver and out of the box thinker who can design solutions and assist developers with issues. Specialties: Customer Experience - Strategic Design & Tactical Implementation Process Design, Improvement & Implementation Program and Project Management Cross Functional Team Facilitation Rummler-Brache, eTom, Six Sigma and ITIL Methodologies Data Gathering, Analysis and Reporting