Steve Trail

I am an experienced and knowledgeable technology professional with exemplary communication skills aimed at aligning Information Technology with business initiatives to solve complex problems. Effective problem solving is more about understanding the needs of the business than educating the business on Information Technology. Empathetic communication promotes understanding and problem solving efficiency for the issues hindering business innovation. Knowledge is powerful, and only by understanding the business can IT then empower the business to innovate. IT professionals need to step outside their network closets and engage with the business to learn from the users that rely on the services provided by IT. My professional focus has been to learn from the business, to understand the business, and to implement technology that will empower the users and lend itself to business innovation. Initially a support technician, over time I have professionally evolved to a solutions-focused service-delivery engineer. This has helped me to develop a unique ability to align business initiatives with technology to resolve inhibitors to business innovation. Specialties: Network Illustrations, Process Documentation, Technical Presentations, Routed and Switched Network Architectures, Data Center Network Architectures, Network Management, Network Diagnostics, Wireless Network Architectures, VoIP Architectures