Subarao Daske

 13 years of experience in Telecom domain with expertise in Process Automation, Planning & Rollouts, Service delivery, Incident Management, Change Management, Network Operation & Maintenance, Implementation, and Troubleshooting & Configuration  Experience in creation of Use Cases, Business processes, work flow diagrams and process flows, preparing functional design documents and analyzing business and customer requirement document. Reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test Scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT) along with building user friendly User guides.  Ensuring compliance to Industry standards like ISO 20000, ISO 27000 by driving External Audits and conducting half yearly internal audits. Reviewing process and policy documents. Triggering CSAT survey across Vodafone circles and deriving the SIPs based on the responses received in CSAT survey.  Extensive knowledge of ITIL concepts, MS Office Suite, gathering user requirements and technical documentation. Worked on tools like Expertise on tools like HP Service Manager (HPSM), Work Force Management (WFM)  Responsibilities include Incident Management, Change Management, Project coordination & Implementation of the network improvement projects, data analysis, preparing performance dashboards for CXO review  Expertise in gathering, analyzing and documenting project requirements for cross functional stake holders and developing project documents  Exposure in handling multiple teams across culture, clarifying client queries, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction.  Process Design and Implementation for Service Assurance and Service Fulfillment along with system readiness while on boarding new functions and Technologies (2G, 3G & 4G, M-MIMO, Small Cell etc.) in SNOC. Ensure complete implementation & testing of processes in Service Management tools before handing over to Operations/BAU.  New Initiatives for Operational Enhancement to drive Digital Transformation by moving away from legacy/manual processes & automating the same  Ensuring compliance to Industry standards like ISO 20000, ISO 27000 by driving audits.  Perform Process discovery (AS-IS Analysis), Gap analysis, and To-Be design for processes across FCAPS.  New Initiatives for Operational Enhancement to drive Digital Transformation by moving away from legacy/manual processes & automating the same.