Subramanyam Ramalingam

Managed customer engagements End to End from RFP, Resourcing, Delivery and Revenue. Having a good acumen on Gross (Engagement Margin), Contribution (Unit Margin), Operational Margin and Revenue Realization, have successfully maintained margins above targets through best delivery practices like Offshore Leverage Ratio, Senior/Junior Ratio etc. Having a strong ITIL Experience in Service Management, Service Transition, Continuous Service Improvements Demonstrated various roles like Delivery Manager, Project Manager, Program Manager, Transition Manager, Business Capability Lead, Onsite Lead co Ordinator, Project Lead Managed Team size of more than 150 + associates across India, Australia, Philippines Managed and Delivered programs, enhancements, and operations over 11M + AUD. Airline Domain Contextual Master in Revenue Management, Network Planning, Digital and Integration Systems and Data Services. Have been associated with Customer Group for more than 12 + Years. Audits Managed - ISO Audit, Delivery Partner Relationship Audit, Project Audits and PMRs Assets: Integration Estimation for Customer Group, Innovista Submissions, Agile Debt Visualizer for TTH ANZ, Resourcing Template for Customer Group, Support Framework for COTS and SaaS with Customer COE Managing multiple portfolios in Customer Group Relationship, delivered multiple critical programs, Minor Enhancements, PI Projects and Value Adds along with Application Operations with a Strong ITIL background. AMS Strategy for SaaS, COTS and Bespoke applications and evolved the SaaS Support model along with Customer Application COE Notable Programs Managed: Customer Data Modernization, Customer Integration Modernization, Revenue Management Transformation, API Gateway Platform Transition, Helix Transition and other critical/first time implementations. Leadership Connects: Having a Strong Stakeholder relationship in Customer Group and Familiar with TCS ANZ Leadership teams and worked as a change Leader