Susan Drew
head of help desk at city facilities management ltd@ City Facilities Management Holdings Ltd
Boston, Massachusetts, United States
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Susan Drew is a highly experienced professional with 25.5 years of work experience. She has worked in various roles, including Head of Help Desk at City Facilities Management Holdings Ltd in Glasgow, Scotland, and Sr Customer Service Manager at Comcast in Philadelphia, Pennsylvania. Susan has a strong background in customer service and has worked with a wide range of clients, including large corporations, government agencies, and small and medium-sized businesses. She is currently based in the United States.
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Research Details
Skills & Insights
Colleagues

Emails and Phone Numbers

@cityfm.com
+44 141418****
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Work Experience

Lawmoor Street, Glasgow, Lanarkshire, G5 0US, GB

Facilities Services

1474
Phone
+44 1414189000
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Susan Drew's Professional Milestones

  • head of help desk at city facilities management ltd (2018-04-01~): Optimized help desk operations, enhancing efficiency and ensuring seamless customer experiences.
  • Sr Customer Service Manager (1998-05-01~2016-05-01): Implemented effective training programs and systems to enhance customer service skills and enhance overall customer satisfaction.