Susan Keiper

I am a highly accomplished, dynamic Account Manager with strong customer service relationship focus. Passionate leader driving successful client initiatives that improve customer satisfaction and increase bottom line revenues. I am highly adept at leveraging interpersonal, organizational, and technical skills to insure complete customer adoption, and renewal of enterprise and partner level services. I am committed to providing professional excellence and have a natural ability for building strong relationships as a trusted adviser. This allows me to provide value within all levels of an organization, from front-line business partners to C-level executives. I have excellent communication skills, and excel in both start-up and corporate environments. Areas of expertise in: Customer Service • Leadership • Renewals • Upsell - Crosssell • Account Management • SaaS • Cloud Computing • Training Presentations • Enterprise Software • Product Adoption • Microsoft Office • Zoom, Webex, • Salesforce • CRM • Process Improvement • Manage Escalations • Excellent Communication Skills • Interpersonal Skills • Time Management • Quarterly Business Review • Customer Success Management • Organizational Skills • Information Intelligence • [email protected]