Susan Ordonez
client relationship manager at impact i strategic partnerships | client account management & retention@ impact.com
New York City Metropolitan Area
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Susan Ordonez is a highly experienced professional with over 23 years of work experience in client relationship management. She has a strong background in lead generation, online advertising, and digital marketing. Based in the United States, Susan has a proven track record of successfully retaining high revenue clients and providing intuitive support to upsell and cross-sell company products. She is skilled in client management, post-sales training, and employee development. Susan's holistic approach to client relationship management has allowed her to develop a hybrid approach that aligns with her clients' needs.
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Emails and Phone Numbers

@gmail.com
@impact.com
@forensiq.com
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About

Far too often, companies are attempting to 'close deals' and retain accounts following the basic sales formula. However, I am determined to disrupt that! With more than 20 years of experience in Client Relationship Management, I have built authentic relationships with each of my clients to ensure that their business needs are met through a proactive approach. By implementing my unique client-centered approach, I have successfully retained high revenue client accounts by truly understanding their business, their needs and offering intuitive, white glove client support to upsell and cross-sell company products. My approach to client management does not cease with the signing of a contract, though, as I consistently offer post-sell training and support to ensure that clients can utilize purchased products at 100% functionality. Highlights• Full Client-Management Lifecycle: sales support, contract, and post-sell support• Utilize analytical utilization reports to influence business renewal and user adoption• Comprehensive product training to bolster negotiations & extended term contracts• Multi-million-dollar social marketing strategies to increase lead generation and revenue• Business assessments to determining growth and cross-sell opportunities• Employee development to support team metrics and client supportOver the years, I have learned and applied my teachings of Jivamukti Yoga, a hybrid style of yoga, to not only enrich my life but create a hybrid approach to Client Relationship Management that adopts best practices and maintains a client's needs at its core.

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Work Experience

Santa Barbara, California, 93101, US

Software Development

2257
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Susan Ordonez's Professional Milestones

  • Sales (2006-01-01~2011-01-01): Achieved record-breaking sales growth by implementing strategic sales tactics.
  • Client Account Manager (2011-02-01~2013-04-01): Improving client satisfaction and loyalty through meticulous inventory management and personalized support.
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Education

Rutgers University - Newark
Rutgers University - Newark

Psychology,

Bachelors,

Bachelor Of Arts

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