Susan Ordonez
Rutgers University - Newark
Tell me more about Susan Ordonez?
Susan Ordonez is a highly experienced professional with over 23 years of work experience in client relationship management. She has a strong background in lead generation, online advertising, and digital marketing. Based in the United States, Susan has a proven track record of successfully retaining high revenue clients and providing intuitive support to upsell and cross-sell company products. She is skilled in client management, post-sales training, and employee development. Susan's holistic approach to client relationship management has allowed her to develop a hybrid approach that aligns with her clients' needs.
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About
Far too often, companies are attempting to 'close deals' and retain accounts following the basic sales formula. However, I am determined to disrupt that! With more than 20 years of experience in Client Relationship Management, I have built authentic relationships with each of my clients to ensure that their business needs are met through a proactive approach. By implementing my unique client-centered approach, I have successfully retained high revenue client accounts by truly understanding their business, their needs and offering intuitive, white glove client support to upsell and cross-sell company products. My approach to client management does not cease with the signing of a contract, though, as I consistently offer post-sell training and support to ensure that clients can utilize purchased products at 100% functionality. Highlights• Full Client-Management Lifecycle: sales support, contract, and post-sell support• Utilize analytical utilization reports to influence business renewal and user adoption• Comprehensive product training to bolster negotiations & extended term contracts• Multi-million-dollar social marketing strategies to increase lead generation and revenue• Business assessments to determining growth and cross-sell opportunities• Employee development to support team metrics and client supportOver the years, I have learned and applied my teachings of Jivamukti Yoga, a hybrid style of yoga, to not only enrich my life but create a hybrid approach to Client Relationship Management that adopts best practices and maintains a client's needs at its core.
...See MoreWork Experience
client relationship manager at impact i strategic partnerships | client account management & retention
Subject Matter Expert
Director Of Client Services
Senior Account Manager
Software Development
Susan Ordonez's Professional Milestones
- Sales (2006-01-01~2011-01-01): Achieved record-breaking sales growth by implementing strategic sales tactics.
- Client Account Manager (2011-02-01~2013-04-01): Improving client satisfaction and loyalty through meticulous inventory management and personalized support.
Education
Psychology,
Bachelors,
Bachelor Of Arts
Skill
Lead Generation
Online Advertising
Online Marketing
Digital Marketing
Sales
Advertising
Email Marketing
Social Media Marketing
Salesforce.com
Marketing
Ppc
Account Management
Marketing Strategy
Digital Media
Sem
Online Media Buys
Online Lead Generation
Media Buying
Seo
E Commerce
Customer Acquisition
Selling
Real Estate License
Client Relationship Manager
Client Services
Sales Operations
Search Engine Marketing
Search Engine Optimization
Pay Per Click
Training
Employee Training
Sales Support
Certification
Colleagues
David A. Yovanno
Chief Executive Officer | Board Director
Logan Volkers
Founder | SaaSquatch Acquished
Yonatan Dotan
Founder | Vice President Of Agency Solutions
Andrea Ferris
Executive Assistant To The Office Of The Chief Executive Officer
Riccardo Favara
Senior Implementation Engineer @ Impact.com | Founder @ SicilianFoodCulture.com
Other Named Susan Ordonez
Frequently asked questions
We found 3 Susan Ordonez's email addresses
Susan Ordonez works for impact.com
Susan Ordonez's role in impact.com is client relationship manager at impact i strategic partnerships | client account management & retention
Susan Ordonez works in the industry of Software Development
Susan Ordonez's colleagues are David A. Yovanno,Logan Volkers,Yonatan Dotan
Susan Ordonez's latest job experience is client relationship manager at impact i strategic partnerships | client account management & retention at impact.com
Susan Ordonez's latest education in Rutgers University - Newark