Managing Director@ Baker Tilly US
Burlington, North Carolina, United States
Susan Vincent
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Elon University - Martha and Spencer Love School of Business
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FlashIntel GPTSusan Vincent is a versatile and resourceful customer advocate with over 35 years of experience. She is known for her ability to build, advise, and execute strategies that deliver maximum value and convert customers into "raving fans". Susan has a proven track record of motivating sales, service, customer value, and account management teams to generate high-quality customer satisfaction, retention, and sustainable revenue growth. She is a compassionate team leader who provides data-driven insights and advice to help teams and clients execute more effectively. Susan's specialties include strategic planning, ERP, CRM, PSA, and billing solution deployment, as well as customer retention and loyalty program development.
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About
Versatile, resourceful and passionate customer advocate who enjoys building, advising and executing strategies that deliver maximum value and convert customers into "raving fans". Proven track record as an individual contributor as well as a leader motivating sales, service, customer value and account management teams to generate best-in-class customer satisfaction, retention and sustainable revenue growth. A compassionate team leader, committed to providing teams and clients best practices, data-driven insights and advice, and technology solutions to help them execute more effectively – and ultimately drive business impact. Ability to understand the customer's business challenges and goals with the skill to formulate and communicate thought provoking strategies. Specialties: • Strategic Planning & Growth • Strong ERP, CRM, PSA, and Billing solution deployment expertise • Customer Retention and Loyalty program development • Customer Acquisition and Relationships • Customer Care Team development • SaaS and PaaS enablement • Professional Services team development • Enterprise solution development and deployment
...See MoreWork Experience
Managing Director
Accounting
Susan Vincent's Professional Milestones
- Vice President, Customer Operations: Achieved record-breaking sales targets, driving revenue growth and expanding client base.
- Managing Director (2022-02-01~): Transforming operations to achieve operational efficiency and drive sustainable growth through innovative strategies.
Education
Double Major In Accounting And Business Management
315532800-441763200Certification
Colleagues
Joy Allen
Executive Assistant To Chief Executive Officer | Productivity Specialist
Adam Abbas
Associate Product Owner
Michael None
Executive Assistant To Chief Executive Officer
Vicki Vogel Hellenbrand
national leader - government and public services at baker tilly us ceo president of baker tilly municipal advisers llc
George E. Hooper, MBA
owner operator - hooper family farms llc
Other Named Susan Vincent
Frequently asked questions
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Susan Vincent's social media include: Linkedin,
Susan Vincent works for Baker Tilly US
Susan Vincent's role in Baker Tilly US is Managing Director
Susan Vincent works in the industry of Accounting
Susan Vincent's colleagues are Joy Allen,Adam Abbas,Michael None
Susan Vincent's latest job experience is Managing Director at Baker Tilly US
Susan Vincent's latest education in Elon University - Martha and Spencer Love School of Business
