release manager master data at länsförsäkringar@ Green Queens Golf
Stockholm, Stockholm County, Sweden
Susanne Söderberg
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Stockholm School of Economics
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FlashIntel GPTSusanne Soderberg is a highly experienced professional with 22.9 years of work experience in service delivery, ITIL, SLA, incident management, and KPI. She is certified in ITIL Verstion 3 and ITIL Servies strategies. Susanne has worked as a Project Implementation Manager and Program Manager for Nordic countries, educating and performing process documentation for a retail chain. She has also taught a team in Finland in process documentation. Susanne has a strong background in service management, quality management systems, and digital workflow. She is currently working as a Green Queens Golf Event Manager at Green Queens Golf.
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- Service/account Delivery, Service Management, Customer Relations or Application/ Release Managment, Transition Managment, Project Managment Certified in ITIL Verstion 3 and certified in ITIL Servies strategies and ITIL Service Design Work Performed outside Sweden - Project Implementation Manager(PIM) and kept seminars in how to perform Service Level Management(SLM),Service Request Management (SRM) and how to use the KPI - Program Manager for the Nordic countries during Y2K, reporting to EMEA Y2K team. - Performed Project in Antwerp educating and performed Process Documentation of the Product Manager in a retail chain for a client. - Educated a team in Finland in Process Documentation Specialties: Servicer Managment Quality management System and Digital Workflow (ITIL) Process Vision - Business Analyst tool for documentaion of Business processes GSMS (Globas Solution Management System) SLC 3 (Sytem Life Cycle) PM2(Project Management)
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release manager master data at länsförsäkringar
Golf Event Manager
Hospitality
Susanne Söderberg's Professional Milestones
- Account Delivery Manager And Pgm Ito (2015-11-01~2016-08-01): Successfully implemented and increased sales volume by 20% within the first quarter.
- Accounting Manager (2017-03-01~): Streamlined financial processes to improve accuracy and efficiency, optimizing company's financial performance.
Education
Skill
Service Delivery
Itil
Sla
Incident Management
Kpi
It Outsourcing
Service Improvement
It Operations
Service Desk
It Management
Transition Management
It Governance
Outsourcing
Process Management
Bmc Remedy
Change Management
Business Analysis
Team Management
Team Leadership
Slm
Data Center
Program Management
Service Management
It Service Management
Pmo
Infrastructure
Management
Sdlc
It Strategy
Problem Management
Project Delivery
Project Management
Pmp
Itil Certified
Project Portfolio Management
Offshoring
Itil V3 Foundations Certified
Governance
Resource Management
It Transformation
System Deployment
Service Delivery Management
Prince2
Business Process
Service Level Agreements
Certification
Colleagues
Other Named Susanne Söderberg
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Susanne Söderberg works for Green Queens Golf
Susanne Söderberg's role in Green Queens Golf is release manager master data at länsförsäkringar
Susanne Söderberg works in the industry of Hospitality
Susanne Söderberg's colleagues are Susanne Graf
Susanne Söderberg's latest job experience is release manager master data at länsförsäkringar at Green Queens Golf
Susanne Söderberg's latest education in Stockholm School of Economics
