Suzanne Stow

I am comfortable with leading a team or indeed being part of a bigger team myself. Although my strengths lie in my communications skills with internal and external customers, I thoroughly enjoy working and developing people, Customer Service is my forte. Key Strengths * Influencing and developing people * Relate to Customers instantly * Strong work ethic * Training and coaching * Passion for doing a job well, while enjoying what I do Experienced in: * Helping to develop or update customer service policies and procedures * Managing or leading a team of customer services staff * Handling more complex inquiries and complaints, authorizing refunds or other compensation * Making sure accurate records are kept of communications with customers * Analyzing key management information to see how well customers are being served * Recruit, train and appraise staff * Keeping up to date with developments in customer service, for example data protection.