fintech | service quality & complaint management | bkash limited@ bKash Limited
Bangladesh
Tanvirul Islam
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Independent University, Bangladesh
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Tell me more about Tanvirul Islam?
FlashIntel GPTTanvirul Islam is a performance-driven professional with over Ten (10) years of experience in Complaint Management, Voice of Customer Management, Workforce Management, Channel Support, Web & social media, Contact Center operation, and overall Customer Service. He has worked at bKash Limited in Bangladesh in various roles, including Deputy General Manager, Manager, Service Quality & Complaint Management, and FinTech. Tanvirul has a strong skill set in team management, market research, business planning, and strategic planning. He is based in Cumming, Bangladesh.
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About
Performance-driven professional with more than Ten (10) years of combined expertise in Complaint Management, Voice of Customer Management, Workforce Management, Channel Support, Web & social media, Contact Center operation & overall Customer Service.
Work Experience
Deputy General Manager
fintech | service quality & complaint management | bkash limited
Manager Service Quality And Complaint Management
Deputy Manager Service Quality And Complaint Management
Senior Officer | Service Operations
Financial Services
Tanvirul Islam's Professional Milestones
- Senior Officer Complaint Management (2013-07-01~2015-01-01): Implemented proactive complaint management strategies to improve response time and protect clients from potential threats.
- fintech | service quality & complaint management | bkash limited (2018-05-01~2020-04-01): Implemented efficient service quality and complaint management systems to ensure seamless service delivery for BKash Limited customers.
Education
Human Resources Management,
Master Of Business Administration,
Masters
2012-2014Skill
Vas
Team Management
Microsoft Office
Teamwork
Market Research
Business Planning
Business Strategy
Telecommunications
Strategic Planning
Business Development
Microsoft Excel
Marketing Communications
Team Leadership
Certification
Colleagues
A. H. Mustafa
product owner & delivery lead at bkash | product specialist | fintech | process development | digital payment & services | x-sheba | x- shohoz
mashallah inshallah
Owner at bKash Limited
tasnim shanta
business owner at sparking
Md Wahid Alam Chowdhury
Product Owner @bKash | Ex- Walton, ACI | A Traveller
Iqbal Hossain
Small Business Owner at bKash Limited
Other Named Tanvirul Islam
Frequently asked questions
We found 1 Tanvirul Islam's email addresses
Tanvirul Islam's social media include: Linkedin,
Tanvirul Islam works for bKash Limited
Tanvirul Islam's role in bKash Limited is fintech | service quality & complaint management | bkash limited
Tanvirul Islam works in the industry of Financial Services
Tanvirul Islam's colleagues are A. H. Mustafa,mashallah inshallah,tasnim shanta
Tanvirul Islam's latest job experience is fintech | service quality & complaint management | bkash limited at bKash Limited
Tanvirul Islam's latest education in Independent University, Bangladesh
