Tanya McClelland

• Designed training material for highly visible strategic projects and products within the Principal’s financial retirement market. Created a training program for the total retirement solutions service that helped increase revenue and improve production overall. • Successfully created and implemented a new hire training curriculum for a client service assistant role which resulted in an improved time from new hire to full production results by 50%. • Designed and developed new employee training material for new hires in our international India operation resulting in a module design template now used for all curriculum design projects going forward. • Successfully implemented Project Management tools for our Training & Education team and facilitated a Project Management Workshop which resulted in the implementation of a standardized process that is now mandatory for all instructional designers. • Mentored two new employees on my team while successfully continuing my responsibilities as an Instructional Designer. • Enthusiastically took on the challenge of acting as both an Instructional Designer role and Project Manager role on a very recent strategic project. • Appointed as a trainer for newly hired Client Service Associates for their first six months of employment creating more efficient, effective, and confident employees and team members. • Successfully achieved high quality customer service call reviews as calls were monitored by management. Recognized by leaders for outstanding customer service. • Recognized for recruiting new members to join Covenant Wellness Center. • Implemented an ongoing fitness program for Principal Financial Group using resources from Covenant Wellness Center which is now a reoccurring event. • Effectively met set sales goals and provided excellent customer service. • Supported the sales staff on a regular basis to help achieve the store's sales quotas in a fast-paced environment in a dependable and reliable manner. Specialties: Series 6 licensing, MS Office knowledge, Business Objects, Outlook, PowerPoint, Excel, Vizio, Word, Project Management, Customer Service, Sales and Negotiation, Training, Facilitation Skills, Presentation Skills, ADDIE design methodology, InfoMapping, Pension, SEC Regulations, eLearning Design.