Tara Mathison

Extensive background in the Hospitality Industry with a proven track record for excellence. Made invaluable contributions in the Customer Service Department. Superseded company requirements in the execution and delivery of high quality service to customers. Maintained customers and gained enormous referrals that contributed to new business which ultimately increased profits for my department. Displayed high levels of integrity and commitment to excellence in the Human Resources Department. Understood and interpreted the company’s brand identity. Applied creative techniques in the recruiting processes, which resulted in recruiting high caliber associates to complement the company’s brand image. Conducted various customer service training sessions that increased the guest satisfaction index, which ultimately met and exceeded corporate goals. Partnered with corporate trainers to accomplish the successful transition of the company branding by training 850 employees on brand identity initiatives. Specialties: HR Policies & Procedures,Public Speaking,Organizational Development, HR Events Planning, Staff Recruitment & Retention,Orientation & On-Boarding,Training & Development Performance Management, Employment Law, Employee Relations