Tarun Bajaj

As a seasoned Director of Customer Service and Service Delivery, I've cultivated a career that stands at the intersection of technology, customer experience, and operational leadership. With a storied journey through the landscapes of Telecom, SaaS, Outsourcing, Digital Media, BFSI, and Healthcare, I specialise in propelling customer service to new heights and delivering operational excellence. I take pride in my proven track record of driving sustainable business growth through strategic initiatives that enhance customer satisfaction, retention, and acquisition. My passion for digital transformation and my ability to navigate and lead complex projects have been instrumental in fostering robust stakeholder relationships and spearheading change across global platforms. In my current role at Omniscient, I work with the CEO and wield hands-on management to refine service delivery and customer service across various domains. I am dedicated to operational excellence, ensuring our business growth is complemented by strong financial governance and effective change management initiatives. At Data Direct, my tenure as Regional Operations Manager saw me enhancing operational frameworks and driving initiatives that significantly contributed to our regional success. My approach is always holistic, considering risk mitigation, quality management, and performance optimization as key pillars of successful business transformation. My leadership philosophy is anchored in cultivating a culture of engagement and development. I believe in inspiring teams to embody corporate values in every interaction, fostering an environment where mentorship and empowerment go hand in hand with delivering excellence. Technology is a pivotal tool in my arsenal, paired with sharp analytical acumen, to inform decision-making and drive continuous improvement. Whether it's through recognized telephony systems, CRM tools, or innovative service delivery models, my goal is to create seamless experiences that resonate with customers and drive the business forward. I am a coach and mentor at heart, with global experience managing both inbound and outbound operations. If you're seeking a leader who blends strategic vision with practical expertise to effect transformative change and deliver exceptional customer service, let's connect.