Tejas Candade

23+ years of experience (Telecom - Software Solutions) - Key Responsibilities: - • Building a culture of high performance and engagement; through effective leadership; mentoring, developing and retaining superstar talent • Set ambitious objectives and drive results through effective teamwork, maintaining a consistent focus on continuous improvement to ensure the function achieves KPIs and operates in best practice • Lead the service team in delivering excellence in customer-centric service • Designing and implementing a customer-centric, local, business development strategy in line with the overall group strategy, ensuring delivery is as per global mission • Revenue management and forecasting on a regular basis (weekly, monthly and quarterly). • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries, ensuring targets are achieved. • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization. • Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions. • Owning the relationship with mobile operators, growing existent business and continuously looking for new opportunities to increase revenue. • Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions. • Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution. • Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.