Business Planning Manager@ Capita
City of Cape Town, Western Cape, South Africa
Terence Hoosen
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FlashIntel GPTTerence Hoosen is a highly experienced professional with 13 years of work experience. He possesses a wide range of skills including time management, performance management, team leadership, and process improvement. Currently, he serves as the Deputy Manager - WFM Planning at WNS Global Services SA. Previously, he held positions at Capita, Amazon, and WNS, where he gained expertise in business planning, data analysis, and workforce planning. Terence is known for his strong communication skills, problem-solving abilities, and ability to drive business growth. He is based in Cape Town, South Africa.
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About
Deputy Manager -WFM Planning at WNS Global Services SA
Work Experience
Business Planning Manager
IT Services and IT Consulting
Terence Hoosen's Professional Milestones
- Team Leader (2010-11-01~2012-03-01): Motivated and empowered team members to achieve exceptional results, increasing team productivity and customer satisfaction.
- Senior Workflow Analyst (2018-01-01~): Optimized workflow efficiency through streamlined processes and innovative strategies.
Skill
Time Management
Performance Management
Team Leadership
Process Improvement
Call Centers
Team Management
Change Management
Customer Service
Employee Training
Customer Satisfaction
Business Analysis
Customer Experience
Bpo
Outsourcing
Real Time
Problem Solving
Problem Management
Thought Leadership
Communication Skills
Data Analysis
Analytics
Process Management
Process Optimization
Microsoft Office
Workforce Planning
Workforce Management
Contact Centers
Business Process Improvement
Management
Certification
Colleagues
Lukas Coxall
b2b advisor dog owner & arsenal fan
Ankit Sharma
Senior Business Analyst at Capita | Certified Scrum Product Owner
Ren Freer
Product Owner / Mortgage Business Analyst
Ben Morris
owner capita resourcing
Victor Sanam
Product Owner
Other Named Terence Hoosen
Frequently asked questions
We found 3 Terence Hoosen's email addresses
We found 1 Terence Hoosen's phone numbers
Terence Hoosen's social media include: Linkedin,
Terence Hoosen works for Capita
Terence Hoosen's role in Capita is Business Planning Manager
Terence Hoosen works in the industry of IT Services and IT Consulting
Terence Hoosen's colleagues are Lukas Coxall,Ankit Sharma,Ren Freer
Terence Hoosen's latest job experience is Business Planning Manager at Capita
