Terri Caldwell

I am passionate about getting past the "we've always done it this way" mindset, to implement processes and methodologies that increase productivity, enable self-governance by the team and improve quality for the customer. I've been able to use that passion to bring improvements to Fortune 100 companies, 2 startups, and Government agencies. I make sure that everything I do is focused on leading the team to full buy-in and ownership of the process, improving morale, increasing the bottom dollar and increasing customer satisfaction...whether those are internal or external customers! • Fortune 500 experienced process engineer with a 13-year record of success in propelling breakthrough process improvements increasing product reliability, productivity and customer satisfaction. • Expert in systems/process design, cost-reduction strategies and change management solutions. Known for innovative problem solving, complex troubleshooting and relationship-building with multinational client executives and teams. Specialties: Certified Scrum Master • Program Management • Process Improvement • Quality Auditing • Requirements Management • Business Analyst • Software Development Lifecycle • Agile Methodologies • Conflict Resolution • Agile/Scrum • Action Item Tracking • Mentoring • Change Management • ISO 9001 (Quality) • TL 9000 (Telecommunications) • ISO 14001 (Environmental) • Software Quality Assurance • Supplier Vendor Management • Product Design • Test Management • System Testing • Cross-functional team management • Quality Management Systems (QMS) • DMAIC • Retired Military Veteran