Thelma Benison

Thelma Benison Freelance Writer / Content Writer / Online Editor [email protected] Qualified with over 15 years experience as a Freelance Writer, Content Writer, and Online Editor including: Librarian, Radio, Web Content, Trainer, Digital Archivist, Systems Administration, and Research and Development. Strongest attributes are Team Member and the ability to connect and form relationships. ► Major Accomplishments: • Articles on unemployment specific to local, regional, and national news on labor statistical outcomes, resulting in people understanding how to gain employment. • Technical writing for software implementation and features for client based users. Allowing users to understand and adapt the new software features. • Technical documentation for client support and helpdesk, classroom, and instructor led training. Staff adapted to new changes of the software implementation. ► Value Propositions: Known for my Customer Service skills. Due to my wide breadth of technical writing knowledge, I am able to understand complex concepts and translate to users in a simplistic manner for them to understand. This trait has been instrumental through out my writing career. Passionate about Knowledge Management. I am able to define and collect a companies knowledge assets in producing their products and services. My approachable personality allows me to connect and ascertain technical processes from subject experts, middle management, and executives. Technical Knowledge has always been my Major Differentiator. My ability to understand and relate to a variety of technical issues allows me to connect and identify knowledge gaps. Network technical expertise in configuration, compliance, operational support, archiving, and maintenance is crucial to my ability to write in an effective manner. "Cultivating the Digital World Through Words"