Theresa Hanks

I am passionate and committed to delivering maximum value to customers and continually striving to improve working practices and procedures. I have a natural aptitude for being able to identify where improvements can be made, measuring and analysing performance and introducing controls and processes that result in multiple benefits. These include better performance of team members, increased revenue, more efficient procedures and an enhanced overall customer experience. I enjoy the responsibility of leading successful and productive teams and always take the time to train and develop those under my management for the benefit of the individual, the team and the wider business. I combine a dedication to meeting short and long term targets whilst considering whether, and how, the changes being made have an impact on the customer’s experience.