Theresa Jenkins
Distribution Analyst@ Sun Country Airlines
Savage, Minnesota, United States
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Theresa Jenkins is an experienced and effective multi-functional Call Center Manager with 17.7 years of work experience. She has a strong background in leadership, cross-functional team leadership, human resources, policy, and airlines. Theresa is skilled in managing multi-level teams and implementing new ideas. She has a proven ability to demonstrate leadership and show results, and has successfully worked with cross-functional teams. Theresa is a critical thinker and excellent decision-maker, able to identify the needs and ideas of a company. She has worked for Sun Country Airlines, Delta Air Lines, Northwest Airlines, and GE Aviation.
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Emails and Phone Numbers

@suncountry.com
+1 800359****
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About

Experienced and effective multi-functional Call Center Manager. Gained knowledge of management techniques including leadership styles, problem solving and employee development. Manager of multi-level teams responsible for over 100 employees. Experienced and effective Project Manager. Proven ability to demonstrate leadership and show results. Successfully worked with cross-functional teams and implemented new ideas. Critical thinker and excellent decision making skills by carefully identifying the needs and ideas of the company.

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Work Experience

2005 Cargo Road, Minneapolis, Minnesota, 55450-1131, US

Airlines and Aviation

1372
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Theresa Jenkins's Professional Milestones

  • Global Reservations Manager (2006-01-01~2009-01-01): Successfully implemented automated reservation systems, improving efficiency and improving customer satisfaction.
  • Service Support Manager (2009-01-01~2010-01-01): Effectively facilitated exceptional service support, ensuring customer satisfaction and resolving issues promptly and consistently.
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Education

Georgia State University
Georgia State University

Management,

Project Management

2011-2011
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