Director Of Workforce Management@ itelCX
Greater Pittsburgh Region
Thomas Castle
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West Virginia University
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTThomas Castle is a highly experienced Sr. Enterprise Resource Management Analyst with 23.5 years of work experience. He has a strong background in outsourcing, workforce management, and vendor management. Thomas has worked in various roles, including Director of Workforce Management at itelCX and Manager of Resource Management at Frontier Communications. He has also held positions at TTEC and TeleTech, where he gained expertise in business process improvement and customer experience. Thomas is based in Pittsburgh, Pennsylvania and has a proven track record in managing teams and driving business growth.
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About
Sr. Enterprise Resource Management Analyst at TeleTech ... Business Planning Manager at TeleTech; Operations Support Center ... London, United Kingdom...
Work Experience
Director Of Workforce Management
Outsourcing and Offshoring Consulting
Thomas Castle's Professional Milestones
- Customer Service Representative (2000-05-01~2000-12-01): Providing compassionate care and support to customers, fostering positive customer feedback and retention.
- Manager WFM Administration (2015-05-01~2016-07-01): Implementing streamlined processes and enhancing efficiency to optimize workflow and enhance organizational productivity.
Education
English,
Bachelors,
Bachelor Of Arts,
History
1990-01-01-1996-01-01Skill
Outsourcing
Workforce Management
Vendor Management
Business Process Improvement
Customer Experience
Performance Management
Bpo
Management
Call Centers
Process Improvement
Enterprise Software
Program Management
Crm
Business Process Outsourcing
Contact Centers
Customer Relationship Management
Business Process Outsourcing (bpo)
Certification
Colleagues
Bobby Brown
Chief Revenue Officer
Yoni Epstein
Founding Chairman | Chief Executive Officer | Chairman Of The Board
Okena Spence
Independent Course Provider/ CEO/ LIFE COACH
Laura Candler
Vice President Of Strategic Partnerships
Shurland Buchanan
chief learning officer at itel
Other Named Thomas Castle
Frequently asked questions
We found 5 Thomas Castle's email addresses
Thomas Castle's social media include: Linkedin,
Thomas Castle works for itelCX
Thomas Castle's role in itelCX is Director Of Workforce Management
Thomas Castle works in the industry of Outsourcing and Offshoring Consulting
Thomas Castle's colleagues are Bobby Brown,Yoni Epstein,Okena Spence
Thomas Castle's latest job experience is Director Of Workforce Management at itelCX
Thomas Castle's latest education in West Virginia University
