Thomas Concannon

Skills Summary: -30 years Premium Audit experience across many lines of coverage. -Currently managing the audit department for The Strategic Comp Division of Great American specializing in very large work comp policies for companies throughout the country. Manage the inside operations as well as all of the field work handled by key partnerships with vendors. -Formerly managed the completion of physical audits, throughout the country at times, with a concentration in a 4-state territory in a timely and accurate manner. -Completion of audits for key programs such as homebuilders, fuel-oil dealers, schools, manufacturing, and several others. -Taught inside staff fundamental auditing skills through seminars including APA-courses, verification sources, accounting cycles, and confidence building. -Through field audit participation, mentored inside staff how an audit is completed. -Successfully engaged team of customer service representatives, quality assurance reviewers, and admin personnel to effectively eliminate backlog of audits that required further processing. -Coached multiple teams’ concurrent projects requiring flexibility and effective prioritizing for success. -Collaborate regularly with underwriting & underwriting mgt to determine proper class codes at policy issuance and improve relationships reducing future dispute handling. -Routinely met with key agencies to assure them of Premium Audit’s standards, procedures, and vested interest in our policyholders’ satisfaction. -Recognized by agency owners, underwriters, mgt, and peers as a go-to premium audit expert with extensive proficiency, creative problem solving, strong interpersonal skills, and ability to motivate others to reach beyond their comfort zones. ========================================================================== Specialties: CPCU, CIPA, APA, BSBA-Finance Xavier University, various officer positions in auditors assoc, member PAAS' Industry Practices Panel, Member PAAS' Worker's Compensation Panel, member Cinci CPCU Society.