Night Manager | Auditor@ Courtyard by Marriott
New York, New York, United States
Thomas Pfail
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Nassau Community College
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FlashIntel GPTThomas Pfail is a highly experienced professional with over 20 years of work experience in customer service, training, inventory management, and hotel management. He has a strong background in front desk and guest services, engaging and interacted with guests on a daily basis. Thomas has extensive knowledge of Hotel Effectiveness Portal, Quore, Salesforce GXP, and Marriott Guest Voice. He is skilled in troubleshooting payment disputes, running system reports, and assisting with guest activity. Thomas has worked in various areas such as engineering, bistro, and engineering. He has received recognition for his work and is based in the United States.
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About
Front Desk and Guest Services. * Engaged and interacted with guests on a daily basis. * Extensive knowledge of Hotel Effectiveness Portal, Quore, Salesforce GXP, Marriott Guest Voice - Medallia, M3 Accounting Software and Fosse systems. * Settle Payment disputes, Run System Reports * Log guest activity and assist with completing guest requests. * Back Office Sales / Daily Audit / Inventory * Assisted in other areas such as Engineering and Bistro. * Marriott Courtyard Brand Top 5% in GSS Marriott International – The Spirit to Serve Award – January 2018 – Recognition from Corporate Office
...See MoreWork Experience
Night Manager | Auditor
Hospitality
Thomas Pfail's Professional Milestones
- Sales Associate (2008-01-01~2008-12-01): Achieved record-breaking sales targets, surpassing revenue targets and driving revenue growth.
- Night Manager | Auditor (2017-05-01~): Successfully implemented audit procedures, resulting in streamlined project management and increased team efficiency.
Education
Skill
Customer Service
Training
Inventory Management
Hotel Management
Customer Satisfaction
Sales
Technical Support
Opening Hotels
Hospitality Management
Mobile Devices
Mobile Applications
Point Of Sale Systems
Microsoft Office
Ios
Android
Salesforce.com
Management
Team Leadership
Time Management
Guest Recovery
Apple Software
Windows 10
Fosse
Medallia
Mobile Repair
Leadership
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Powerpoint
Salesforce Gxp
Certification
Colleagues
Harry Jarrett
Owner | General Manager | Host And Planner Of Destinations Events Corporate Meetings And Conferences
Kerry Muino
owner operator of island empanada of lindenhurst
Elizabeth Haber
Business Owner | Financial Management Student
Michele Jarrett
owner at marketing by michele jarrett
Sahadia M. Jeremie
cake shop owner home-based at natif-natal
Other Named Thomas Pfail
Frequently asked questions
We found 2 Thomas Pfail's email addresses
We found 1 Thomas Pfail's phone numbers
Thomas Pfail's social media include: Linkedin,
Thomas Pfail works for Courtyard by Marriott
Thomas Pfail's role in Courtyard by Marriott is Night Manager | Auditor
Thomas Pfail works in the industry of Hospitality
Thomas Pfail's colleagues are Harry Jarrett,Kerry Muino,Elizabeth Haber
Thomas Pfail's latest job experience is Night Manager | Auditor at Courtyard by Marriott
Thomas Pfail's latest education in Nassau Community College
