director of user services ellucian narrator at ellucian live - the innovation lab how can i help you@ Ellucian
Greater Boston
Thomas Race
GET FULL PROFILE 
Muskegon Community College
Real-Time AI Research
FlashIntel GPT
Tell me more about Thomas Race?
FlashIntel GPTThomas Race is a Director of User Services with 18.3 years of experience. He is skilled in team building, leadership, management, and managing the expectations of customer's service level agreements. Based in the United States, Thomas has a strong technical background, focusing on end-user support and helping to grow his own team. He has worked at Ellucian in various roles, including Director of User Services and Narrator, where he has contributed to the success of the company. Thomas is dedicated to ensuring the best possible experience for customers and ensuring their satisfaction.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Director of User Services driven to make sure the customer has the best possible experience by using the ITIL methodology to support the Client Service Level Agreement. I managed 19 Help Desk and User Support Team employees and developed a training plan for all the technicians. My technical background focuses on end-user support, plus helping to grow my own team. Supporting them, listening to their needs, being in the trenches with them, and removing any roadblocks for them to make them and myself success.
...See MoreWork Experience
Director Of User Services
director of user services ellucian narrator at ellucian live - the innovation lab how can i help you
Higher Education
Thomas Race's Professional Milestones
- director of user services ellucian narrator at ellucian live - the innovation lab how can i help you (2005-08-01~): Implementing an automated user interface and streamlining workflow for enhanced user experience.
- Director Of User Services (2005-08-01~2021-09-01): Implementing streamlined user-centric processes, resulting in increased efficiency and increased productivity.
Education
Media Studies,
Communication
1987-1995Skill
Team Building
Leadership
Management
Manage The Expectations Of The Of The Customer's Service Level Agreement
Project Management
Certification
Colleagues
Bret Hansen
principal software architect @ ellucian and investor owner at optimus investing
Lauren C. Preiato
ellucian account executive passionate higher ed tech senior sales professional owner hot drama sauces
Brian Baldwin
Sales Executive | Entrepreneur | Business Owner
Thomas Epps
senior product owner at ellucian
Michelle Taylor
Senior Product Manager, Certified Product Owner, Colleague Financial Aid at Ellucian
Other Named Thomas Race
Frequently asked questions
We found 1 Thomas Race's email addresses
We found 1 Thomas Race's phone numbers
Thomas Race's social media include: Linkedin,
Thomas Race works for Ellucian
Thomas Race's role in Ellucian is director of user services ellucian narrator at ellucian live - the innovation lab how can i help you
Thomas Race works in the industry of Higher Education
Thomas Race's colleagues are Bret Hansen,Lauren C. Preiato,Brian Baldwin
Thomas Race's latest job experience is director of user services ellucian narrator at ellucian live - the innovation lab how can i help you at Ellucian
Thomas Race's latest education in Muskegon Community College
