operations executive | processes | projects | quality | payments | fintech | banking | credit card | digital | cx | bpo | customer services | customer success@ Banco Triangulo S/A
Uberlândia, Minas Gerais, Brazil
Tiago L. V. Agostinho
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Pearson College London
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FlashIntel GPTTiago L. V. Agostinho is an experienced executive with over 20 years of experience in Operations, Projects, Process Improvement, Quality, Customer Services, BPO, Training, and Fraud Prevention in Fintech, Financial Institutions, and Means of payment as Credit Cards. He has strong performance on Processes and Quality (CX) Improvement, Planning, MIS, Controls, and Training, focusing on improving customer relationship and services. Tiago has a proven track record in Projects Portfolio Management, cost and loss reduction, revenue generation, and new products and services deployment. He is skilled in leadership, cross-functional teams, and negotiation contracts with regulatory agencies.
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About
Experienced executive with over 20-year career in Operations, Projects, Process Improvement, Quality, Customer Services, BPO, Training and Fraud Prevention in Fintech, Financial Institutions and Means of payment as Credit Cards. Strong performance on Processes and Quality (CX) Improvement, Planning, MIS, Controls and Training focused on improving customers' relationship and services. Projects Portfolio Management in Operations, focused on cost and loss reduction, revenue generation and new products and services deployment. Leadership of cross-functional teams, governance of service providers, teams' capacity-building and performance/goals monitoring. Solid analytical and communication skills and ability to negotiate contracts/agreements with main stakeholders, including regulatory agencies.
...See MoreWork Experience
operations executive | processes | projects | quality | payments | fintech | banking | credit card | digital | cx | bpo | customer services | customer success
Banking
Tiago L. V. Agostinho's Professional Milestones
- Gerente De Qualidade, Treinamento E Comunicaã Ã O Operacional (2009-01-01~2009-06-01): Implementing effective quality systems for internal and external communication, ensuring the highest standards and customer satisfaction.
- Human Resources Intern (2001-07-01~2002-07-01): Provided excellent resource allocation and improved overall HR performance.
Education
Skill
Pmi
Project Portfolio Management
Balanced Scorecard
Pmo
Credit Cards
Operating Systems
Project Coordination
Management
Business Process Improvement
Business Strategy
Team Leadership
Quality Management
Business Analysis
Business Process
Risk Management
Business Intelligence
Business Planning
Process Improvement
Product Management
Project Management
Service Operations
Pmbok
Pmp
Outsourcing
Team Management
Call Centers
Microsoft Project
Ms Project
Crm
Portfolio Management
Governance
Financial Services
Six Sigma
Process Management
Strategy
Change Management
Analysis
Process Engineering
Project Planning
Project Implementation
Certification
Colleagues
Daniella Harumi Miura
Product Owner | Insurance Specialist
Leonardo Ribeiro Mariano
product owner | desenvolvimento de produtos | banking | pix | pspo i
Ricardo Batista
Chief Executive Officer
Leonardo Ribeiro Mariano
product owner | desenvolvimento de produtos | banking | pix | pspo i
Iesa Martins
analista de produtos sr |product manager | product owner | desenvolvimento de produtos
Other Named Tiago L. V. Agostinho
Frequently asked questions
We found 5 Tiago L. V. Agostinho's email addresses
Tiago L. V. Agostinho's social media include: Linkedin,
Tiago L. V. Agostinho works for Banco Triangulo S/A
Tiago L. V. Agostinho's role in Banco Triangulo S/A is operations executive | processes | projects | quality | payments | fintech | banking | credit card | digital | cx | bpo | customer services | customer success
Tiago L. V. Agostinho works in the industry of Banking
Tiago L. V. Agostinho's colleagues are Daniella Harumi Miura,Leonardo Ribeiro Mariano,Ricardo Batista
Tiago L. V. Agostinho's latest job experience is operations executive | processes | projects | quality | payments | fintech | banking | credit card | digital | cx | bpo | customer services | customer success at Banco Triangulo S/A
Tiago L. V. Agostinho's latest education in Pearson College London
