Milwaukee, Wisconsin, United States
Tim Garcia-Brown
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Cardinal Stritch University
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FlashIntel GPTTim Garcia-Brown is a highly experienced professional with 35.7 years of work experience in the regulated energy utility industry. He has a strong background in collections and customer service, with expertise in process and productivity enhancements to enhance customer satisfaction and reduce operating expenses. Tim is skilled in understanding customer business models, payment behaviors, and risk and payment channels. He has held various positions in reputable companies such as United Way of Greater Milwaukee & Waukesha County, WEC Energy Group, and We Energies. Tim's extensive knowledge and experience make him a valuable asset in the field of energy utility.
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Emails and Phone Numbers
About
Substantial background in the regulated energy utility industry, with a focus on collections and customer service (general residential, residential low-income, commercial and industrial). Expertise includes process and productivity enhancements that augment customer satisfaction, reduce operating expenses and reduce arrears. Specialties: Understanding of how to operate in a regulated environment across multiple jurisdictions, knowledge of various customer business models, payment behaviors, overall business climate, risk and payment channels, vendor management.
...See MoreWork Experience
Executive
Non-profit Organizations
Tim Garcia-Brown's Professional Milestones
- Team Leader - Residential Customer Service (1998-01-01~2002-01-01): Provided exceptional customer support, resulting in increased customer satisfaction and loyalty.
- Team Leader - Credit And Remittance Processing (2007-08-01~2008-10-01): Implementing efficient credit and remittance processes to streamline the credit and
Education
Bachelors,
Bachelor Of Science,
Master Of Business Administration,
Masters,
Business Administration
2003-2006Skill
Process Improvement
Program Management
Project Planning
Project Management
Call Centers
Strategic Planning
Coaching
Customer Service
Team Building
Business Process Improvement
Change Management
Management
Team Leadership
Energy
Analysis
Strategy
Vendor Management
Customer Satisfaction
Contract Management
Operations Management
Employee Engagement
Business Planning
Call Center
Performance Management
Training
Supervisory Skills
Continuous Improvement
Negotiation
Financial Analysis
Contract Negotiation
Budgets
Sales
Organizational Development
Software Documentation
Time Management
Sap
Problem Solving
Microsoft Office
Visio
Business Analysis
Risk Management
Forecasting
Procurement
Recruiting
Cost Reduction
Customer Relations
Word
Excel
Process Engineering
Microsoft Excel
Certification
Colleagues
Nicole Angresano
Vice President
Natalie Harlan - MHRLR, OTR
vice president- human resources & talent initiatives at united way greater milwaukee & waukesha county
Filippo Carini
Chief Operating Officer
Laura Meine
Vice President Digital Innovation
Gina Santagati
Associate Vice President - Resource Development
Other Named Tim Garcia-Brown
Frequently asked questions
We found 3 Tim Garcia-Brown's email addresses
We found 1 Tim Garcia-Brown's phone numbers
Tim Garcia-Brown's social media include: Linkedin,
Tim Garcia-Brown works for United Way of Greater Milwaukee & Waukesha County
Tim Garcia-Brown's role in United Way of Greater Milwaukee & Waukesha County is Executive
Tim Garcia-Brown works in the industry of Non-profit Organizations
Tim Garcia-Brown's colleagues are Nicole Angresano,Natalie Harlan - MHRLR, OTR,Filippo Carini
Tim Garcia-Brown's latest job experience is Executive at United Way of Greater Milwaukee & Waukesha County
Tim Garcia-Brown's latest education in Cardinal Stritch University
