Timothy Goodrich

Over 20+ years of customer service from phone representative, to a Workforce manager at Anthem Blue Cross, to my current role as Supervisor II at Retail Business Services through Delhaize/ Hannaford companies. I am Exceptional with Excel, Word, Power point, CC Pulse, Workforce Configuration and numerous other systems. Have worked with Directors and finance closely to develop Budget strategies for hiring opportunities. Responsible for 300 + reps working at multiple locations for the same company in call centers throughout the U.S.. Excellent multitasking abilities, as well as written and verbal communication skills. While in the customer call center, I was responsible for local calls from members, providers, group remittors, and also expected to research, suggest changes and submit claims for reprocessing. During this time I was able to also build a networking system between customer call center, the sales department, and one of the largest account for the company at the time to develop a plan to ensure better servicing for their members, being a key player in saving a 55 million dollar account for the company at that time- This lead to the development of a new team called the F.I.R.S.T. Team, designed around my plan of approach. I also have years of experience in customer service roles, as well as other various skills listed that will make me a exceptional part of a team. I believe the most important skills are listening, verbal communication, and a calm demeanor as well as being a team player. I have had great opportunities in the past- I have always made sure to capitalize on these and this has supplied me with a plethora of various skills and knowledge.