Systems Support Analyst 3@ Wells Fargo
Calabarzon, Philippines
Timothy Rodrigo
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Far Eastern University
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FlashIntel GPT
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FlashIntel GPTTimothy Rodrigo is an experienced Incident Manager with over five years of expertise in facilitating recovery of large and high-severity availability incidents. He has a strong background in technology Availability Management, Change, Incident, and Root Cause activities. Timothy has worked with a team of in-depth technical support and helpdesk professionals from various industries within IT and Financial Institutions. He is known for his exceptional service and drive for customer service and satisfaction. Timothy has held senior positions at Merkle DACH, Wells Fargo, JPMorgan Chase & Co., and GE.
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About
A Incident Manager with more than five years of experience in facilitating recovery of large and high severity availability incidents. This includes technology Availability Management, Change, Incident and Root Cause activities. With years of in-depth technical support and helpdesk expertise from various industries within IT and Financial Institutions. Has proven high performance in handling escalations with a team that specializes on Incident Management on a corporate scale. Offers outstanding services with quality results and a strong drive for customer service and satisfaction.
...See MoreWork Experience
Systems Support Analyst 3
Incident Manager | Team Lead Systems Support Analyst 4
Financial Services
Timothy Rodrigo's Professional Milestones
- Associate Technology Operations Analyst (2011-06-01~2014-12-01): Streamlined the IT operations, improving efficiency and productivity for the organization.
- Technical Support Representative (2006-09-01~2007-05-01): Provided efficient technical assistance, resolving customer issues promptly and ensuring customer satisfaction.
Education
Mathematics,
Computer Science,
Bachelors,
Bachelor Of Science,
Bs Mathematics Major In Computer Science
2000-2004Skill
Incident Management
Computer Hardware Troubleshooting
Software Troubleshooting
Windows Desktop Administration
Remote Desktop
Interpersonal Communication
Information Technology
Help Desk Support
Software Installation
Computer Hardware Installation
Technical Support
Certification
Colleagues
Douman Namin
svp enterprise observability product owner
Aneesah Fain
Safe Scrum Master | Safety Assurance | Operations Management | Risk Management | Talent Development
Christy Helms
Technical Product Owner
Pamela Garcia
Certified Scrum Product Owner
Eric Schuett, MBA
Motivated Leader | Actained Learning And Development Professional | Certified Instructional Designer | Facilitator | Performance Improvement | Program Owner | Financial Services Expert
Other Named Timothy Rodrigo
Frequently asked questions
We found 2 Timothy Rodrigo's email addresses
We found 1 Timothy Rodrigo's phone numbers
Timothy Rodrigo's social media include: Linkedin,
Timothy Rodrigo works for Wells Fargo
Timothy Rodrigo's role in Wells Fargo is Systems Support Analyst 3
Timothy Rodrigo works in the industry of Financial Services
Timothy Rodrigo's colleagues are Douman Namin,Aneesah Fain,Christy Helms
Timothy Rodrigo's latest job experience is Systems Support Analyst 3 at Wells Fargo
Timothy Rodrigo's latest education in Far Eastern University
