Tin De Vera
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Quezon City Science High School
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FlashIntel GPTTin De Vera is an IT Service Management Lead at IBM with 17.4 years of experience. She has a strong skill set in Windows, IT service management, and Microsoft Office. Tin has worked at IBM in various roles, including Problem Management Process Owner and Service Delivery Manager. She also has experience as a Process Analyst and IT Service Desk Team Leader. Tin is based in the Philippines and has a proven track record in process improvement, incident management, and team management.
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About
IT Service Management Lead at IBM
Work Experience
Problem Management Process Owner
Service Delivery Manager
It Service Manager
IT Services and IT Consulting
Tin De Vera's Professional Milestones
- It Service Manager (2010-11-01~2014-09-01): Implemented efficient IT solutions to enhance customer satisfaction and enhance overall organizational efficiency.
- Problem Management Process Owner (2014-10-01~): Implementing effective problem resolution strategies, consistently optimizing organizational effectiveness and minimizing resolution time.
Education
Skill
Windows
It Service Management
Microsoft Office
English
Change Management
Incident Management
Process Improvement
Microsoft Excel
Customer Service
Outlook
Microsoft Word
Powerpoint
It Service Delivery
Itil V3 Foundations Certified
Itil Process Implementation
Problem Management
Major Incident Management
Team Management
Performance Management
Performance Improvement
Continuous Improvement
Lean Thinking
Data Analysis
Certification
Colleagues
Other Named Tin De Vera
Frequently asked questions
We found 5 Tin De Vera's email addresses
We found 1 Tin De Vera's phone numbers
Tin De Vera's social media include: Linkedin,
Tin De Vera works for IBM
Tin De Vera's role in IBM is Problem Management Process Owner
Tin De Vera works in the industry of IT Services and IT Consulting
Tin De Vera's colleagues are Tina Coombe,supriya NJ,Rolgie Angelo G.
Tin De Vera's latest job experience is Problem Management Process Owner at IBM
Tin De Vera's latest education in Quezon City Science High School
