Todd Banvich

Coordinate and facilitate active relationships with customers. Ability to serve as a liaison and provide a consultative approach while successfully closing upsell, cross-sell, and renewal sale opportunities. Effectively communicate with customers on upcoming and new features, products, services, and announcements to engage and help reduce churn. Customer focused, experience serving as the main point of contact for customers and providing exceptional service in a timely manner. Detail-oriented, understanding and confirming the needs and wants of customers. Communicate effectively with stakeholders at all levels. Successful with implementing, onboarding, and training customers to ensure optimal product and service utilization. Contract Renewals | Upselling | Cross-Selling | Retention | Time Management Relaying Customer Feedback | Communicating New Products and Features | Training Implementation | Onboarding | Client Service | Product Knowledge | Client Expectations TECHNICAL SKILLS Microsoft Word, Excel, PowerPoint, SharePoint, Teams CRMs: Salesforce, NetSuite, Insightly Google Suite RingCentral Zoom Front App