Tom Agrelius

Pragmatic and steady leader focused on solving complex high impact business problems. A seasoned professional with more than 20 years of expertise, recognized as a trusted advisor who develops high-functioning teams, and tailors business engineering and operations management initiatives. Successful outcomes guide business improvements, technology efficiency, and productivity enhancements with an eye to long-term planning. Career highlights: Leadership of the NERC CIP v3 Compliance and Security Team, aggregated asset requirements for NERC CIP v5, integrated Network Switching core competency into the organization and led the transition of contracts, maintenance & operation support. Successfully implemented Work Management within SAP’s Enterprise Asset Management (EAM) module utilizing Notifications and Work Orders. Managed the start-up and stabilization of Portfolio and Project Management (PPM) for technology projects across an enterprise of diverse operating units. This effort has provided work transparency and visibility between our business partner and IT and is a key enabler of demand management. Ground-up development and operationalization of a client demand system and team to intake, review and dispatch projects and maintenance requests for the enterprise. Key benefits of this effort: consistent work processing, visibility of work through a single channel and defined service levels. Jumpstarted the corporate service desk, activities included physical relocation, analysis, development and introduction of innovative tools, team competency skill enhancement, ITIL alignment and the introduction of true tiered escalation. End-to-end operational excellence was realized and faster, better, cheaper was achieved by drastically improving resolution. Specialties: General management, business process improvement, project recovery, creative thinking and problem solving, client relationship management, end-to-end service level management