General Manager@ Des Moines Winterset Memorials
Des Moines Metropolitan Area
Tom Black
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Northwest Missouri State University
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FlashIntel GPTTom Black is a highly experienced professional with 33.9 years of work experience. He possesses a diverse skill set including operations management, team building, customer service, team leadership, and process improvement. Based in the United States, Tom has a proven track record of helping companies grow by increasing revenue and reducing costs. He is known for his innovative marketing techniques and cost reduction expertise, which have helped companies increase revenue and improve customer satisfaction. Tom also owns small businesses, focusing on understanding the challenges faced by business owners and leaders today.
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About
▶︎ 𝗠𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘: I help companies grow by increasing revenue and reducing costs. I provide innovative marketing techniques that increase leads, conversions, transactions, pricing and profit. I provide expense reduction expertise that optimizes costs and employ innovative solutions to best meet business needs. ▶︎ 𝗠𝗬 𝗕𝗔𝗖𝗞𝗚𝗥𝗢𝗨𝗡𝗗: I worked for publicly traded and privately owned companies for more than 30 years. During my career, I've implemented, automated and improved processes to reduce costs, increase revenue all while improving customer and employee satisfaction. I've also owned small businesses so I understand the challenges facing business owners and leaders today as they work to improve the bottom line.
...See MoreWork Experience
General Manager
Manufacturing
Tom Black's Professional Milestones
- Customer Service Workforce Management Analyst | Quality Analyst (2000-01-01~2009-01-01): Optimized workforce management processes to enhance performance and customer impact.
- Manager | Engineering Roles (1990-01-01~2000-01-01): Successfully coordinating engineering projects, ensuring on-time delivery and exceeding client expectations.
Education
Master Of Business Administration,
Masters
2018-2020Skill
Operations Management
Team Building
Customer Service
Team Leadership
Process Improvement
Project Management
Training
Business Process Improvement
Strategic Planning
Management
Contract Negotiation
Six Sigma
Leadership
Change Management
Budgeting
Budgets
Quality Management
Customer Relationship Management
Performance Metrics
Public Speaking
Problem Solving
People Management
Lean Tools
Customer Experience
P&l Analysis
Budget
Manage Client Relationships
Staff Management
Workforce Management
Call Forecasting
Call Analysis
P&l Management
Staff Scheduling
Customer Relations
Customer Satisfaction
Quality Assurance
Presentations
Call Center Operations
Client Service Excellence
General Management
Operational Improvements
Policy And Procedures
Quality Control
Strategy Development
Relationship Building
Team Motivation
Team Collaboration
Certification
Other Named Tom Black
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Tom Black works for Des Moines Winterset Memorials
Tom Black's role in Des Moines Winterset Memorials is General Manager
Tom Black works in the industry of Manufacturing
Tom Black's latest job experience is General Manager at Des Moines Winterset Memorials
Tom Black's latest education in Northwest Missouri State University
