Tom Gagne

A Sales and Support Operations professional with significant experience in a growth oriented high-tech environment. Provide significant and balanced experience in systems implementation. Understands and can facilitate process improvements by working to define both the “As Is” and “To Be" processes. I have a deep understanding of the business and can represent or gather necessary inputs in order to articulate systems and process needs when required for projects. In depth experience mapping a business process to SFDC. Was the Subject Matter Expert (SME) for unit’s internal business processes and systems serving as a key team member on enterprise wide projects. When assigned, worked directly with project manager on projects for their unit or enterprise wide to ensure objectives and business needs were being met. I have a passion for working within a company to improve delivery of services to customers, both internal and external, to reduce costs, increase profitability and to harness information for senior leadership. Key strengths include: Business Systems Analysis, data capture, record layout, data analysis, analytics and reporting, problem solving, implementation of systems applications and/or business process improvements. I am analytical, tactical, dedicated, loyal, and have the ability to reliably influence cross-functional teams without formal authority. Offering advanced computer skills in: Salesforce.com -- Certified Adminstrator (1335171) Oracle -- super user, OM, Service Contracts, Installed Base Crystal Reports / Discoverer -- Advanced intermediate MS Office Suite: Word -- Advanced intermediate Excel -- Advanced intermediate Powerpoint -- intermediate Access -- intermediate Visio -- intermediate