Tom Harrington LLB

Office based & virtual Call Centre Manager, Sales Manager, Coach & Trainer, Digital Sales & Marketing Professional With 19+Years Experience & A Degree In Law. Certified Digital Marketing Professional by the Digital Marketing Institute passing their Pro v.9 course in 2022. My education and career has proven me to be very hard working, efficient, confident, outgoing, professional, enthusiastic about my role, and self-motivated. I have excellent communication skills, with an ability to work with people at all levels. Experienced in writing and delivering training sessions on products, systems, procedures and skills on a one on one basis or to large groups or departments, and with critiquing and coaching an individual's sales process and techniques. Confident in setting SMART objectives with continuous follow up to ensure a boost in performance. I have the ability to work under pressure to meet very tight deadlines. I work effectively as an individual, as part of a team, or as leader of a team. Fully computer literate. Strong organisation skills. Experienced in working internationally. I have the ability to motivate & inspire others to build confidence & improve performance in all sales roles and at all levels. Very experienced in digital marketing and online media, including an extensive knowledge of websites, PPC (Google Adwords Certified), SEO, social media, display/banners, video, link building, online reputation and mobile optimisation. I have been awarded many sales, product, manager and team awards throughout my 19 year career with Yell. I have received these awards each and every year across different roles and departments. These include being a member of the Yell 100 club (top 100 consultants nationally) annual awards for the years 2008, 2011 and 2012, ACE member award (annual national award for customer excellence) for 2013 and 2014, as well as Elite manager and Top manager/team 2017/2018. Continuously hit quarterly targets as both an office based and also full time virtual senior sales manager/call centre manager.